Privacy Policy
Effective Date: June 4, 2026
Last Updated: June 4, 2026
PlayOn Relief (“we,” “us,” or “our”) operates playonrelief.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Please read this policy carefully. By using our site, you agree to the practices described below. If you disagree, please discontinue use of our site.
1. Information We Collect
Information You Provide
- Account and order information: name, email address, shipping and billing address, phone number
- Payment information: credit card or payment details processed securely by Shopify Payments, Stripe, or PayPal. We do not store full payment card numbers on our servers.
- Communications: messages you send us via email, contact forms, or customer support
- Marketing preferences: email and SMS opt-in status collected at checkout or via sign-up forms
Information Collected Automatically
- Usage data: pages visited, products viewed, time on site, referring URLs
- Device and browser data: IP address, browser type, operating system, device identifiers
- Cookies and tracking technologies: see Section 5 below
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and send order confirmations and shipping notifications
- Manage your account and provide customer support
- Send marketing emails and SMS messages (only if you have opted in)
- Personalize your experience and recommend products relevant to your interests
- Analyze site performance, improve our website, and develop new features
- Detect and prevent fraud and other prohibited activities
- Comply with applicable laws and legal obligations
3. How We Share Your Information
We do not sell your personal information. We share it only in the following circumstances:
Service Providers
We share data with trusted third-party vendors who assist us in operating our business:
- Shopify Inc. – our ecommerce platform, order management, and payment processing. Shopify Privacy Policy
- Klaviyo – email and SMS marketing. Klaviyo Privacy Policy
- Loox – product reviews and customer photos. Loox Privacy Policy
- Payment processors (Stripe, PayPal, and others) – for secure payment handling
- Shipping carriers – name and address shared as needed to fulfill your order
- Analytics providers – aggregated or anonymized data to understand site performance
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of PlayOn Relief, our customers, or others.
Business Transfers
If PlayOn Relief is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
4. Email and SMS Marketing
We send promotional emails and SMS messages only to customers who have opted in. Each marketing message includes an unsubscribe option. You may also opt out at any time by:
- Clicking “Unsubscribe” in any marketing email
- Replying STOP to any SMS message
- Emailing us at jordan@playonrelief.com
Transactional messages (order confirmations, shipping updates) are not subject to opt-out and are sent as necessary to fulfill your purchase.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our site. Types of cookies we use:
- Essential cookies: required for the site to function (e.g., shopping cart, checkout session)
- Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies: used to deliver relevant ads and track campaign performance (e.g., Meta Pixel, Google Ads)
- Preference cookies: remember your settings and preferences
You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. For more information, visit allaboutcookies.org.
6. Your Privacy Rights
General Rights
Depending on your location, you may have the right to:
- Access: request a copy of the personal information we hold about you
- Correction: request that we correct inaccurate or incomplete information
- Deletion: request that we delete your personal information, subject to certain exceptions
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing of your personal information for marketing purposes
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: the categories and specific pieces of personal information we have collected about you
- Right to Delete: request deletion of your personal information (subject to certain exceptions)
- Right to Opt Out of Sale: we do not sell your personal information
- Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA rights
To exercise any of these rights, contact us at jordan@playonrelief.com. We will respond within 45 days.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for tax and accounting purposes. You may request deletion of your account and associated data at any time.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information, including SSL/TLS encryption for data in transit and access controls for data at rest. Our ecommerce platform (Shopify) is PCI DSS compliant for payment card data.
No method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at jordan@playonrelief.com and we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide more prominent notice (such as an email notification). Your continued use of our site after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
PlayOn Relief
Email: jordan@playonrelief.com
Website: playonrelief.com
